Wednesday, January 18, 2006

A consumer plaint

It is bad business practice to promise and extract payment for something called "next-day shipment" and then, after the transaction has been completed, and only then, to reveal that the next day refers to the day after the order has been fulfilled and packaged for pickup and delivery. This charge has been lifted, since the order is for goods needed just as soon as possible, which isn't going to to be just as soon as needed, as it turns out.


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