Further adventures in "customer care"

Now being awaited are the results of the fourth attempt to receive part of a publication that did not reach the subscriber. The first attempt was the day it should have been delivered. Although same-day redelivery is promised, on that occasion the report was that the delivery would be made the following day. On the following day, the wrong item was delivered. A call and an on-line report resulted in a promise that the missing item would be mailed immediately, although by second class. Two and a half weeks later, in an tattered package, the wrong item arrived again. Now promised is a first-class mailing of the correct issue, but nothing, wrong or right, has yet arrived. The people answering the telephones are very pleasant every time, but don't enter requests correctly. The on-line messages are forwarded to the data-entry people at the call center. Maybe they're all just as bad with the number part of the keyboard as some other people I know.