Saturday, September 11, 2004

"If we did that for you, we'd have to do it for everybody"

This is the "customer care" response that is usually preceded by, "No, we've never done that for anybody, ever." We listened to a very long and detailed bad experience with a local fencing service that will not be named, although it's identified by a musical motif from The Flying Dutchman in all its commercials on the radio (and probably on television). So now, because the outfit didn't make things right, the disgruntled customer, who speaks to dozens of people in the course of a week, is letting everyone know all about it.


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