The IRS still hasn't come through; the library's stocks are puny. Download is very slow on a home dial-up connection. So I spent the noon-hour calling the IRS toll-free number. Somehow I got bumped to the forms-order office. The answerer was very personable. She didn't know when forms were supposed to have been mailed out, but said that her office has been very busy with an unprecedented number of callers reporting that no forms have arrived. She was so friendly that I asked where she was located, thinking that perhaps it was Austin; no; it was somewhere in Colorado.